faq

How do I create an account?

Currently, all prize draws on the platform are free of charge for the members of the community.
After creating an account you can receive $10 as a gift. You need to fill in this form to participate.

How do I play for free?

Currently, all prize draws on the platform are free of charge for the members of the community. After creating an account, you can receive $10 as a gift. You need to fill in this form to participate.
The invitation link/code will be sent to your e-mail address.
When you receive the invitation link, enter it here.

How do I top-up the balance?

  • You can top-up your balance using cryptocurrencies such as ETH and BTC (in case of obtaining the necessary permission from the Regulator, date of activation of this function see in the Roadmap)
  • You can top-up the balance using Neteller or Skrill (in case of obtaining the necessary permission from the Regulator, date of activation of this function see in the Roadmap)
  • You can top-up the balance using VISA or Mastercard (in case of obtaining the necessary permission from the Regulator, date of activation of this function see in the Roadmap)

How do I withdraw money from my balance?

Only winnings can be withdrawn from the balance. To withdraw winnings, you need to enter your ETH wallet here.
Withdrawal of funds to your bank account, cards and other means will be available later (in case of obtaining the necessary permission from the Regulator, date of activation of this function see in the Roadmap).

How do I receive a prize?

To receive your prize, follow the link and click «Receive a prize» button.
Fill in all of the necessary fields and our support team will contact you as quickly as possible to clarify delivery details.
The cost of prize delivery to the specified address is paid by the player.

How reliable are the games on your site?

We use innovative blockchain technology and Ethereum-based smart contracts in our games.
These technologies allow you to check your game and its integrity in the blockchain open registry. This information cannot be changed.
The game is based on totally random combinations received from blockchain, which are secured and cannot be manipulated.
By using Hyper Text Transfer Protocol Secure (HTTPS) the communication flow between your browser and the website server is encrypted.

I don’t trust your website. What if you fool me?

The winnings are not distributed by the casino manager.
Blockchain automatically sends the winning immediately it has determined the winner strictly in accordance with the rules of the game.

TRUEGAME S.R.L. company carries out its activities in accordance with the legislation of Costa Rica and international law.
Information about the company is available in the National Registry of Costa Rica.

How do I change my email address?

Your email address cannot be changed after registration has been completed.

Do I need the verification of my account?

By default, we do not require you to provide documentary information about yourself.
However, we reserve the right to require you to pass KYC procedures.
Such procedures may be necessary to meet the requirements of the regulatory authorities.

Can I play on the website?

You can play on our site under the following conditions:

  • You are over 21 years of age
  • Your country’s laws allow you to play gambling games
  • You have read and agree to our Terms and Conditions.

Which random number generator do you use in the games?

We use a random number generator that is based on totally random combinations received from blockchain.
You can explore the program code of our random number generator on GitHub.

How much commission do I pay?

Our highest commission is only 10%, it is even less for some games.
You can find more information about the commission we charge in our Terms and Conditions.

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